Pearlexa Protection & Care
Engineering Care.
Direct from the creators.
Because we design the hardware and code the software under one roof, Pearlexa Care resolves technical inquiries and warranty requests with direct engineering precision.
Pearlexa Care
Support for eligible Pearlexa products
Product and warranty support for eligible Pearlexa consumer electronics. Warranty periods and coverage vary by product and are stated on the applicable product page or Product Warranty Schedule.
Warranty & After-Sales
Product-specific warranty framework
Pearlexa assesses eligible product issues under the applicable product warranty, our returns and refund policy, and non-excludable Sri Lankan consumer rights.
Engineering Architecture
Direct Engineers
Connect directly with our hardware and firmware designers for setup and troubleshooting.
Warranty Assessment
Pearlexa assesses eligible warranty concerns and arranges the appropriate repair, replacement or other remedy.
Order & Product Support
Help with product setup, order questions, returns and warranty requests through one support channel.
Registered Office
Official correspondence is handled through Pearlexa Pvt Ltd in Malabe, with support requests managed by Pearlexa Care.
Log a Care & Warranty Request
Submit your hardware details for engineering support or warranty claims.